Free Return & Refund Policy – DowntownTop.Com

Free Return & Refund Policy

Returns

Your satisfaction is our top priority. We stand by our high-quality products and your satisfaction is 100% guaranteed.

If you're not absolutely satisfied with your purchase, you can return it for an exchange, credit or full refund within 60 days.

Our Free Return & Refund policy lasts 60 days. After 60 days, you can still return your item as long as it remains in good condition and functions properly.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer. Please contact us for your return request.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@downtowntop.com.

Sale items
Sale items are eligible for return and refund.

Exchanges
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@downtowntop.com and send your item to us but you need to contact us first at support@downtowntop.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to us but you need to contact us first at support@downtowntop.com please.
You will be responsible for paying the shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We offer a 90-day hassle free, money back guarantee on all orders. If you are unhappy with your purchase for any reason we will gladly accept returns and issue you a full refund.